Fees & Refund Policy

Fees & Refund Policy

The policy provides a platform upon which decisions can be made, by responsible staff engaging with potential and current students’ full qualification, part qualification and/or single unit course fees ensuring all parties are provided with accurate, timely and sufficient information regarding fees associated with the RTO services. All fees are to be paid at the specified time, as per the course information and can only be paid over the phone, EFT, online and/or bank transfer. Tax Invoices will be issued as required and as an approved program, there is NO GST included in the course cost. All students are liable for the financial commitment to the RTO. The RTO fees which may vary between courses, depending on the nature of the course, the materials required and additional external assessor fees. Details relating to specific fees are outlined on the fees schedule below within this document, or information contained in relevant course section on our college website or direct with the RTO. The RTO is committed to a fair and transparent charges of course fees and charges. The policy also enables compliance against Standard 5 properly implement collection of fees SRTO 2015, specifically clause 5.3 (a). (b), (c), 7.3 requirements. The RTO requires to implement a systematic strategy for collecting of fees from the individual learner, either directly or through a third party. Policy The RTO will ensure to inform individual students or companies prior to enrolment of their chosen course of the course fees and the collection of fees process directly either via phone call, bank transfer or through our website. The RTO will disclose that students at time of enrolment have read and understood terms and conditions of enrolment specifically the fees policy. The RTO ensure that the students or companies are informed that payment of fees must be done prior to commencement of course either by bank transfer, over the phone and/or by eftpos. Where a company is given a credit account, money is paid as pre a formal agreement placed between the RTO and the Company. Where a company does not fulfill their part of the agreement relating to payment, the company would be required to fulfill payment on the future course bookings at time of booking. Where late payment is still pending from company, prior to the agreement been void the company will be invoiced a penalty amount on top of amount owing as stated within the agreement. Where a student request to make payment on the day of course, student will be advised to see RTO office staff prior to attending their course. The RTO ensure when student fees have been paid by bank transfer, accounts officer must give clearance that fees have been received, a Confirmation of Enrolment and a tax receipt of money paid will be sent to student. The RTO ensure that all individual students or companies prior to enrolment will be provided with a tax invoice of fees to be paid for their chosen course. The RTO will ensure that course fees will not exceed $1,500 prior to the course commencement. Where course fees are over the amount of $1500, student will be provided an invoice where fees are divided, student will not pay $1500 at one time prior to commencement of course. The RTO will ensure to provide a payment plan option for students on course fees that exceed the amount of $1500 and provide student with fees schedule. When payment plan is in place and fees have not been paid by the due date customer relation officer will contact the student to follow up on payment. If student is in financial hardship can opt for a variance in their payment plan and/ or; If fees remain up-paid student enrolment will be withdrawn/ cancelled. The RTO will ensure that fees can be transferred in-between courses, The RTO will not allow for fees to be transferable from student to student. The RTO will be applying fees when more than one instance of transfer is requested. Procedure of Payments

1. Student makes an enquiry on course(s) fees either via website, email, or phone call.
2. Customer relations officer replies to student via email or phone call, if student agrees with course fees customer relation officer provides student with payment fee options.
3. Students that have agreed to course fees and payment options can either.

a. Over the phone with customer relations officer b. Through our website by selecting the course they want to undertake c. Through bank transfer student once makes payment must send via email remittance advice

1. Or companies with an agreement will be sent a TAX invoice.
2. Accounts officer is notified by customer relation officer via email of student that have booked through a company of TAX invoice sent for payment.
3. Accounts officer is notified by customer relations officer via email to verify, confirmation of student(s) payments made by bank transfer together with remittance advice evidence.
4. Accounts officer is notified by customer relations officer via email to verify, confirmation of company payments made by bank transfer together with remittance advice evidence.

  ADDITIONAL SERVICE FEES

DESCRIPTION	ITEM	FEE
Replacement of Certificate, SoA, Transcript, Competency Card and/ or VoC	Per Certificate or SoA	$50.00 per copy required
	Per Transcript	$50.00
	Per Card	$50.00
Course Progress	Progress Report	$15.00
Re – Asessment	(2nd Attempt) Assessment	$250.00 per assessment
Printing	Per page (Black and White)	$0.25
	Per Page (Colour)	$0.50
Re- Scheduling of course within 48hrs or after commencement	Licencing Course	$250 per unit
	Non-HRW course	$100 per unit

Reprinting Policy for Statements of Attainments and VOC Cards

1. Reprint Fee: A fee of $50 (AUD) per reprint applies for statements of attainments or Verification of Competency (VOC) cards.
2. Responsibility of Students and Employers: a. Students: If payment is made by the employer, it is the student’s responsibility to contact their employer to obtain the certificates. Certificates are sent directly to the employer upon receipt of payment.
3. Employers: Upon receipt of payment, certificates are dispatched to the employer for distribution to their employees.
4. Reprint Request Procedure: a. To request a reprint of a statement of attainment or VOC card, individuals should visit the “order replacement card” link at the footer of our website.
5. Payment: a. The $50 AUD reprint fee must be paid in full before the reprinting process commences.
6. Accepted payment methods include Card, EFT, Transfer or pay ID. (Credit Card payments will incur a 1.8% surcharge)
7. Processing Time: a. Reprint requests will typically be processed within 2-3 business days upon receipt of payment.
8. Policy Clarification: a. FHV Driver Training acknowledges the need for occasional reprints and is committed to facilitating this process promptly upon receipt of the request and payment.
9. Contact Information: For any inquiries or to initiate a reprint request, please visit the “order replacement card” link section at the footer of our website.

 

Rescheduling Policy for Courses

We understand that unforeseen circumstances can arise, leading to the need for rescheduling your course booking. To accommodate such situations while ensuring the smooth operation of our training programs, please review our rescheduling policy below:

1. Rescheduling Notification:
   • If you need to reschedule your course, please notify us at least 48 hours prior to your scheduled booking.
   • Notifications made within this 48-hour window will not incur any rescheduling fees.
2. Late Rescheduling or No-Show:
   • If you notify us of the need to reschedule less than 48 hours before your scheduled booking, a rescheduling fee of $250 will apply.
   • Failure to attend the scheduled course without prior notification will also result in a $250 fee.
3. Illness on the Day of the Course:
   • If you are unable to attend due to illness on the day of the course, please provide a doctor’s certificate to avoid the rescheduling fee.
   • Without a doctor’s certificate, the $250 rescheduling fee will apply.

Thank you for your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to contact us.